Faqs
1. What is Alaya Junior?
Alaya Junior is an online store based in Pakistan, specializing in high-quality, stylish, and affordable clothing for kids. Our mission is to provide a wide range of comfortable and trendy outfits that cater to the needs of children of all ages.
2. Where are you located?
We are located in Pakistan and proudly serve customers all across the country. Our operations and shipping are primarily based within Pakistan to ensure quick and efficient delivery to your doorstep.
3. What age groups do you cater to?
We offer clothing for kids of all ages, from newborns to teenagers. Our collections are designed to fit children from 0 to 6 years old.
4. How can I place an order?
Placing an order with Alaya Junior is simple:
- Browse our collections and select the items you wish to purchase.
- Choose the size and quantity, then click "Add to Cart".
- Once you've added all desired items to your cart, click on the cart icon and proceed to checkout.
- Enter your shipping details, select a payment method, and confirm your order.
5. What payment methods do you accept?
We accept various payment methods including:
- Cash on Delivery (COD)
- Bank Transfers
- Credit/Debit Cards
- Online payment gateways
6. How long will it take to receive my order?
Delivery times vary depending on your location. Typically, orders are processed and shipped within 2-3 business days. You can expect to receive your order within 5-7 business days after it has been shipped.
7. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number on our website or the courier's website to monitor the status of your delivery.
8. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return the items within 14 days of receiving your order. The items must be in their original condition, unworn, and with all tags attached. Please contact our customer service team to initiate a return.
9. Do you offer exchanges?
Yes, we offer exchanges for items that are of the wrong size or have manufacturing defects. Please reach out to our customer service within 14 days of receiving your order to arrange an exchange.
10. How can I contact customer service?
You can contact our customer service team through:
- Email: alayajunior1@gmail.com
- Phone: +92-323-5548508
- Live Chat: Available on our website during business hours
11. Do you offer international shipping?
Currently, we only offer shipping within Pakistan. We are working on expanding our services to include international shipping in the near future.
12. Are there any ongoing promotions or discounts?
We frequently offer promotions and discounts on our collections. Keep an eye on our website and social media pages for the latest deals and special offers.
13. How can I stay updated with your latest collections and offers?
You can stay updated by subscribing to our newsletter, following us on social media, and regularly visiting our website. We share new arrivals, exclusive offers, and more through these channels.
14. Do you have a physical store?
Currently, Alaya Junior operates solely online. This allows us to keep our costs low and offer you the best prices on our products.